Customer Service Partner
**LOCATION:
**Passirana di Rho, Milan, IT, 20017
**REQ ID**:38627
If you are a current employee click here to apply.
**Job Description**:
Process Customer Orders acting as a key link between Production, Planning, Distribution, Sales and Marketing functions ensuring the correct, timely and accurate information flow between these parties all over the business locations.
- Receive and process Customer orders (and arrange for product manufacture).
- Oversee all functions from the point at which an order is received until the Customer has received satisfaction.
- Negotiate with Production for availability of goods and communicate the outcome.




- Communicate with Customers and/or Account Managers on matters concerning placed orders.
- Expedite late orders and the communication of this information.
- Act as a central communication medium between Sales/Logistic and other relevant departments of Sealed Air.
- Extra activities: Claims Management, New Material Creation/Extension/Modification, New Customer Master Creation/Extension/Modification, Certificates and Product Sheets management, Welcome calls, SAP reports, E-Business.
- Prepare and send out Reports to Sales on regular basis.
- Be able to go and visit Customers together with Sales.
**Qualifications**:
- Fluent in English
- Strong knowledge of SAP system is a plus
- Able to work well within a team but also able to act individually to resolve matters.
- Strong sense of initiative, enthusiastic, customer focused with accurate data entry and computer skills.
- Pleasant professional telephone manner and an ability to relate well with people at all levels in the organization.
- Possession of well-developed communication skills both verbal and written is an essential quality as is the tenacity to follow through on matters to a satisfactory conclusion.
- Should have the ability to deal with both internal customers, possessing a strong attention to detail focus.
- At least 3-5 year experience in Customer Service
Requisition id: 38627
Relocation: No
The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status,



or any other protected status in accordance with applicable federal, state or local laws.
LINK1 MON1
**WHY WORK AT SEALED AIR?**
It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.
Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
Leaving our communities better than we found them through dedication of time, talent and resources.