Customer Service Partner
**LOCATION:
**Passirana di Rho, Milan, IT, 20017
**REQ ID**:36749
If you are a current employee click here to apply.
Job Summary:
Process Customer Orders acting as a key link between Production, Planning, Distribution, Sales and Marketing functions ensuring the correct, timely and accurate information flow between these parties all over the business locations.
- Receive and process Customer orders (and arrange for product manufacture)
- Oversee all functions from the point at which an order is received until the Customer has received satisfaction.
- Negotiate with Production for availability of goods and communicate the outcome.




- Communicate with Customers and/or Account Managers on matters concerning placed orders.
- Expedite late orders and the communication of this information.
- Act as a central communication medium between Sales/Logistics and other relevant departments of Sealed Air.
- Create new Customers and new materials in SAP
- Manage Claims and Returns
- Prepare and send out Reports to Sales on regular basis.
- Be able to go and visit Customers together with Sales.
What are we looking for?
- Fluency in English; knowledge of a second language would be recommended.
- Strong knowledge of SAP system.
- Able to work well within a team but also able to act individually to resolve matters.
- Strong sense of initiative, enthusiastic, customer focused with accurate data entry and computer skills.
- Pleasant professional telephone manner and an ability to relate well with people at all levels in the organization.
- Possession of well-developed communication skills both verbal and written is an essential quality as is the tenacity to follow through on matters to a satisfactory conclusion.
- Should have the ability to deal with both internal and external customers, possessing a strong attention to detail focus.
- At least 5 year experience in a structured Customer Service department.
Requisition id: 36749
Relocation: No
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.
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**WHY WORK AT SEALED AIR?**




It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.
Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
Leaving our communities better than we found them through dedication of time, talent and resources.