Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.

Grand Circle is currently seeking candidates for the following position:OPERATIONS and PROGRAM SERVICES COORDINATOR based in Rome Office for OUR French programs.

The successful candidate will be responsible for handling relations with suppliers, resolving quality issues, planning the activities for the tour groups before the season start in pursuit of our company’s excellence goals.

Responsibilities include:





Book all services with local suppliers prior to start of the season (hotels, bus companies, restaurants, local guides, etc.)Handling administrative tasks such as: preparing all Group documents, reviewing all Group and Trip Leader travel expenses, collecting, and filing all end of trip documentsSupport the Manager in handling all medical/other emergencies for passengers on site in coordination with Tour Guide and Home Office in the USAQuality correspondence and inquiry response with Home Office in the USAProvide sales updates to suppliers on monthly/weekly basisBook and confirm all arrival and departure transfers (to/from airport)Book and confirm special arrangements for individual passengers.Cancellations of the services according to timelinesPosting Job AdvertisementsScreening CVs & selecting online potential candidates/guidesAssist the Manager of the Program Directors with Performance Management actions and yearly tours schedule assignmentSend Surveys from travelers to the Trip LeadersOrganizing logistics with Hiring/Training/Kick off/EventsCommunicate to Trip Leaders throughout NewsletterUse of internal systems GERT, TABLEAU,



LOTUS NOTESAfter hours and weekend support phone for emergencies on rotation during the season

Requirements:

French native or mother tongue is compulsory2+ years’ experience in Travel & Tourism Business (Incoming Tour Operator Preferred)Fluent English written and spoken (Company official language: English)Good knowledge of Microsoft Office package (especially Excel)Experience in working with computer databasesStrong People Skills & Customer Care OrientedSelf-starter who is able to respect deadlines and prioritizeDemonstrated success in making tough decisions and taking risksPassion for travel

What we offer:We value diversity and encourage employees to be themselves.Women oriented companyCompetitive salary packageReimbursement of public transport with yearly max capVacation days per year + 3 personal days from the companyIncentive Bonus based on targeted results.Personal and Professional Growth – Available on requestMilestone Bonus + Travel certificate for every 5th employment anniversary with GCCTravel Deals – WORLDWIDE GC Tour packages available @ discounted price.Referral BonusFull training program onsiteUnique Corporate CultureWorking as part of an international team (exposure to colleagues in worldwide offices).Great opportunity to learn about all aspects of travel business and streamline your career.

Please forward your C.V. in English to:

Sara Trombetti

By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: