HCLWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.It’s that spark —that inner drive —that sets our people apart from our competitors.



It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.Note: Candidates must be eligible to work in ItalyFluent in Italian and English

Job DescriptionWe are looking for a Desktop Support Engineer to join our team in Santa Palomba site .They will work in a very dynamic environment as a member of a team of several engineers who will accompany you in your growth. They will provide level 2/3 desk-side IT support for different devices (Desktops, Laptops, Tablets and Smartphones).

Knowledge required for this role-Good understanding of support processes and ability to manage and develop a teamExperience in managing a team of Field Support engineers, IT Support engineersExperience on Vendor service managementExcellent communication and co-operation skillsProactive and independent ways of workingFluent oral and written EnglishITIL knowledge, certificate is considered an advantageGood interpersonal skills and customer-oriented mindsetShould be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and ServersShould be able to work on Microsoft Office tools





Main Responsibilities:Provide IT operational expertise leveraging1) global industry standards (e.g.: ITIL)2) ensuring Customer’s standards are followedMonitors service delivery performance and compliance with high focus on Employee ExperienceHas a deep understanding of:The Site: Infrastructure, IT Challenges, Network Layout, Critical Business ProcessesThe Services: Who deliver What, Key ContactsThe Employees: Type, Needs and ChallengesAble to execute changes/IMACs along with the larger IT teamApplies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issuesTravel to sites in the clusterWork with the field services tech, field services site lead and offshore/onshore various technology teams to achieve end user wow experience

Language skills:

Technical English (written and spoken)Fluent Italian

BenefitsA supportive, diverse,



and global team with a brilliant culture.Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.To know more about us visit –Certificate of Disability in Force by law 68/99. If you have a valid disability certificate,



kindly let us know during the selection process.Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.HCL is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.