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Cassina Customer Quality Specialist, Monza Client: Location: Job Category: Customer Service
EU work permit required: Yes
Job Reference: 64288821ae7e
Job Views: 10
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description: Responsibilities
The Customer Quality Specialist will join the Cassina Quality team and will report directly to the Quality Manager; he/she will be in charge of all Customer-related activities within the team, with the ultimate goal of increasing Customer satisfaction.

Main Activities Support Customer Service team in solving Customer complaints,



cooperating with other Departments for the resolution; Analyse Customer related data and developing statistical reports; Work closely with Planning and Production units in defining corrective actions to solve Customer issues; Cooperate with Supplier Quality in managing Customer claims caused by external suppliers; Visit Cassina and Dealer Showrooms to collect Voice of Customer; Understand Customer's expectations/needs and use them as a base to foster a Customer-centric mindset within the company; Prepare Customer Satisfaction Survey and analysing Customers' feedbacks; Support in developing and monitoring Field Tests activities.
Experience and Education The profile has a Degree in Engineering or similar education; At least 2 years of experience in Quality or Customer related roles; previous experience in roles with direct contact with Customers will be considered a plus; Having gained experience in international contexts in the Design / Luxury sector will be considered a preferred requirement.
Technical and soft skills Curious to understand Customer needs and expectations (Luxury market-level); Data analysis and statistical aptitude; Knowledge of basic quality tools and core principles; Continuous improvement mindset; Excellent verbal and written communication; Start up approach; Good interpersonal skills; Good English knowledge (knowledge of a second language will be considered a preferred requirement); Interest in Design; Availability to business trips is required.
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