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Cassina Customer Quality Specialist, Monza

Client:

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

64288821ae7e

Job Views:

10

Posted:

22.01.2025

Expiry Date:

08.03.2025

Job Description:

Responsibilities
The Customer Quality Specialist will join the Cassina Quality team and will report directly to the Quality Manager; he/she will be in charge of all Customer-related activities within the team, with the ultimate goal of increasing Customer satisfaction.

Main Activities

1. Support Customer Service team in solving Customer complaints, cooperating with other Departments for the resolution;
2.



Analyse Customer related data and developing statistical reports;
3. Work closely with Planning and Production units in defining corrective actions to solve Customer issues;
4. Cooperate with Supplier Quality in managing Customer claims caused by external suppliers;
5. Visit Cassina and Dealer Showrooms to collect Voice of Customer;
6. Understand Customer's expectations/needs and use them as a base to foster a Customer-centric mindset within the company;
7. Prepare Customer Satisfaction Survey and analysing Customers’ feedbacks;
8. Support in developing and monitoring Field Tests activities.

Experience and Education

1. The profile has a Degree in Engineering or similar education;
2. At least 2 years of experience in Quality or Customer related roles; previous experience in roles with direct contact with Customers will be considered a plus;
3. Having gained experience in international contexts in the Design / Luxury sector will be considered a preferred requirement.

Technical and soft skills

1. Curious to understand Customer needs and expectations (Luxury market-level);
2. Data analysis and statistical aptitude;
3. Knowledge of basic quality tools and core principles;
4. Continuous improvement mindset;
5. Excellent verbal and written communication;
6. Start up approach;
7. Good interpersonal skills;
8. Good English knowledge (knowledge of a second language will be considered a preferred requirement);
9. Interest in Design;
10. Availability to business trips is required.

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