**Job Description Summary**: The Customer Fulfillment Manager will be responsible for all aspects of project management and fulfillment of repair projects inside the JV LM Service Shop in Avenza (Italy).
The Customer Fulfillment Manager will be the referent person for Aero PM in JV organization and for channels teams (BHGE and PS) for SOW finalization and for costs and delivery tracking/update.
Avenza Service Center is a Level 4 Shop for LM25 technology (Aeroderivative gas turbines).
The Customer Fulfillment Manager will report to the Planning & Fulfillment Leader
**Essential Responsibilities**
- To be responsible for the execution of the projects in terms of main contractual obligations: cost, timely delivery, quality,



compliance with contract scope as well as expected profitability of the project itself
- To work with Aero PM to manage costs and change orders from H/O phase to the repair execution
- To provide periodic updates to Aero PM and GEP/BH Regional execution teams for repair status and follow up
- To work with Aero PM for cost collection to assure intercompany billing system process
- To support NCR and RCAs investigations as required.
- To work with channels and customers teams to get work scope decisions for NCR's, NSMR's and missing at incoming items.
- To work with channels and customers teams on proposal adjustments post gate 1
- To lead customer meetings and visits at the site.
- To own and drive the fulfillment complete process for assigned projects inside LM Massa Shop and testing facilities.
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**Qualifications / Requirements**
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- At least 8-10 years in Project Management and Shop Operations
- Skilled in organization and management of complex activities interfacing with the various internal supporting organizations
- Fluent Italian and English written and spoken
- Business and financial proficiency (cost control, billing/collections/PD, productivity, Cost of Quality, etc.)
- Skilled in ERP systems (Oracle preferred)
- Proficiency with IT tools, particularly planning tools (MS project), other MS Office tools (MS Access, MS Excel, MS PowerPoint) and Oracle ERP;
- EU work permit
**Desired Characteristics**
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- Strong interpersonal and communications skills
- Solid problem solving and "say-do" attitude
- Be flexible in a dynamic environment
- Strong attention to details
**Additional Information**:
**Relocation Assistance Provided**:No