Are you a highly organised and dynamic professional with a **passion **for **hospitality** and **customer service**? We are looking for an experienced **Front Office Manager** to join our team at the **Radisson Blu Hotel Cork**, part of **The iNUA Collection.**
If you have a proven track record in hotel management and a drive to lead a team to deliver top-notch service, this could be the perfect opportunity for you!
**Reasons to apply**:
- Contributory pension scheme
- Healthcare contribution
- Free meals on duty.
- Continuous training and opportunities to develop and progress within the company
- Friends and Family Special Rates.
- Employee Health & Wellbeing.




- Free Employee Assistance Programme - free confidential helpline
- Paid Maternity /Paternity leave
- Favourable Friends & Family rates in an iNua Hotel at a 25% discount on the best available rates
- Recruitment bonus when you refer a friend
- Educational Assistance
- Opportunities for promotion and transfer within the iNua Hospitality Collection
- Employee Recognition Programmes
these are just some of the many benefits on offer when you join the team.
**Responsibilities**:
- Oversee the daily operations of the front desk and guest services department, ensuring smooth check-ins, check-outs, and overall guest experiences.
- Lead and motivate a team, setting high standards for service delivery and ensuring optimal performance.
- Develop and implement efficient front office procedures and policies to streamline operations and enhance guest satisfaction.
- Handle guest inquiries, complaints, and requests promptly and professionally, resolving issues to maintain the highest levels of guest satisfaction.
- Coordinate with other hotel departments to ensure seamless communication and exceptional service delivery.
- Monitor room availability and reservations to maximise room revenue and occupancy rates.




- Train and onboard new team members, providing ongoing coaching and support to ensure a cohesive and knowledgeable front office team.
- Prepare and analyze reports, metrics, and financial data related to front-office operations, and implement strategies for improvement.
- Adhere to all hotel policies and procedures, ensuring compliance with safety and security standards.
**Requirements**:
- Proven experience as a Front Office Manager demonstrating leadership and team management skills.
- Strong customer service orientation with excellent communication and interpersonal abilities.
- Exceptional problem-solving skills, with the ability to handle difficult situations with diplomacy and tact.
- Proficiency in hotel management software and reservation systems.
- Familiarity with revenue management principles to optimise room revenue and occupancy.
- Strong organisational and multitasking abilities, capable of managing competing priorities effectively.




- A proactive and hands-on approach, coupled with a keen eye for detail.
**We look forward to hearing from you!**
**#passionateaboutpeople #inuacollection #learn #evolve #thrive**
**Job Types**: Permanent, Full-time
Status: Cadre
**Salary**: From €40,000.00 per year
Application Question(s):
- What PMS are you familiar with?
- Are you authorised to work in Ireland?
- What are your salary expectations?
Work Location: In person