**Guest Experience Manager - Make Every Stay Unforgettable!**
Are you passionate about hospitality and driven to create exceptional guest experiences? Do you thrive on building relationships, exceeding expectations, and turning every interaction into a positive memory? If so, we invite you to join our team as **Guest Experience Manager** at our hotel, part of **The iNUA Collection**.
**About the Role**:
As our Guest Experience Manager, you will be the champion of our guests, ensuring their stay is seamless, enjoyable, and exceeds their expectations. You will lead a dedicated team in fostering a culture of exceptional service and continuous improvement. You will be a strategic thinker, analysing guest feedback, identifying trends,



and implementing initiatives to elevate the guest experience.
**Responsibilities**:
- Oversee all aspects of the guest experience, from pre-arrival to departure.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Lead and coach a team of guest service professionals, fostering a culture of excellence.
- Resolve guest concerns and complaints promptly and professionally.
- Proactively identify and address potential issues before they escalate.
- Analyse guest feedback and translate insights into actionable improvements.
- Collaborate with cross-functional teams to ensure a seamless guest journey.
- Maintain accurate records and reports related to guest experience metrics.
- Stay up-to-date on industry trends and best practices in hospitality.
**Qualifications**:
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
- Minimum of 3-5 years of experience in a guest-facing role, preferably in the hospitality industry.
- Proven track record of exceeding guest expectations and resolving complaints effectively.
- Excellent leadership, communication, and interpersonal skills.




- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Passion for hospitality and a commitment to providing exceptional service.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and fast-paced environment.
- Be part of a team dedicated to creating memorable guest experiences.
- Health Insurance and Pension contributions.
- Team members discounts on accommodation, dining, and spa services.
- Free Employee Assistance Programme.
- Opportunities for promotion and transfer within the iNUA Collection of Hotels.
- Learning and Development opportunities.
**Ready to join our team and make a difference?**
We are an equal opportunity employer and value diversity at our company and we look forward to hearing from you.
PassionateAboutPeople #iNUACollection #CareerOpportunity #JoinTheTeam