Job Number: 25015723
Job Category: Rooms & Guest Services Operations
Location: Hotel Cala di Volpe a Luxury Collection Hotel Costa Smeralda, Costa Smeralda, Porto Cervo, Italy, 7020
Schedule: Full Time
Located Remotely? N
Position Type: Non-Management
Position SummaryAs the Assistant Front Office Manager at our iconic Hotel Cala di Volpe, you will support the Front Office Manager in overseeing the daily operations of the front desk and ensuring that our guests receive exceptional service.
You will play a key role in managing the front office team, handling guest inquiries, and maintaining high standards of hospitality.
Hotel Cala di Volpe, nestled in the heart of the stunning Costa Smeralda,



is renowned for its breathtaking views, luxurious amenities, and unparalleled service.
Our hotel offers a unique blend of traditional Sardinian charm and modern elegance, making it a truly special place to work and stay.
Join our close-knit team that values a sense of belonging and family atmosphere.
You'll work in a beautiful and inspiring environment, gaining invaluable experience, and learning from some of the most renowned professionals in the hospitality industry.
Key Responsibilities:Assist the Front Office Manager in managing the front desk operations, including check-in and check-out processes.Supervise and train front office staff to ensure they provide excellent service to guests.Handle guest inquiries, requests, and complaints promptly and professionally.Coordinate with other departments to ensure seamless guest experiences.Monitor and manage room availability, reservations, and rates.Ensure that the front desk area is clean, organized, and welcoming.Assist in developing and implementing front office policies and procedures.Conduct regular staff meetings and provide ongoing training and development.Handle VIP guests and special requests with utmost care and attention.Maintain a high level of knowledge about hotel services, amenities, and local attractions.Support the Front Office Manager in achieving departmental goals and objectives.Qualifications:Proven track record in senior front office leadership roles within luxury hotel chains.Strong leadership and supervisory skills.Excellent communication and interpersonal abilities.High proficiency in English and Italian; additional languages are a plus.Proficiency in using Opera PMS and other relevant technology.Strong problem-solving skills and attention to detail.Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.A positive attitude and a passion for delivering outstanding guest service.Flexibility to work various shifts, including weekends and holidays.Success in this role requires creating a safe workplace, building positive relationships with colleagues, following company policies, maintaining confidentiality, protecting company assets, and upholding quality standards.
The Assistant Front Office Manager will be active and on their feet, taking a hands-on approach to their work.
This includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
Performing these tasks well, along with other reasonable duties as requested by supervisors, is essential to providing excellent service to our guests and supporting our business.
Marriott International applica una politica di pari opportunità.




Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura inclusiva che mette le persone al primo posto.
Ci impegniamo a non operare discriminazioni in base a qualsiasi caratteristica personale protetta dalla legge, come disabilità o condizione di veterano, o dalla normativa vigente. The Luxury Collection Hotels & Resorts, con oltre 120 proprietà in più di 35 Paesi, offre la promessa di esperienze autentiche che creano ricordi duraturi e preziosi.
Con oltre 100 anni di esperienza iniziata nel 1906 con il marchio italiano CIGA, una collezione delle proprietà più celebri e iconiche d'Europa, il brand vanta una solida base su cui si fonda la nostra continua evoluzione, volta a superare i desideri dei viaggiatori amanti del lusso. Da palazzi leggendari e rifugi appartati a edifici moderni classici e senza tempo, ogni hotel e resort di lusso è un'espressione unica e preziosa del luogo in cui si trova,



un portale che svela il fascino e i tesori culturali del luogo di destinazione.
Se apprezzi la narrazione evocativa, hai un forte interesse e una passione per il patrimonio della località e desideri offrire un'ospitalità sincera, personalizzata e che anticipa le esigenze, ti invitiamo a unirti al nostro viaggio.
Entrando a far parte di The Luxury Collection ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

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