**Position**:
Customer Service Specialist
We are looking for an ambitious individual to join ARROW Intelligent Solutions Team.
The EMEA Customer Service Team is looking for a
**Customer Service Specialist**, who will provide expert external/internal customer service and sales support for ARROW customers and stakeholders.
In this position, you will be responsible for handling more complex tasks, interfacing with important ARROW customers/stakeholders to create a successful customer experience.
**What You Will Be Doing at Arrow?
**
- Processing customer and supplier returns
- Ensuring full support for dedicated customers on Focus Business Areas
- Working Across all EMEA Regions in an international, multilingual team




- Interregional returns and shipments will be part of your daily business
- Managing the customer relationship by providing strategic service and support to assigned customer base
- Working with internal and external resources, provide customer service, arrange pick-ups or prepare credit notes if necessary, move goods between different locations, manage replacement inventory, troubleshooting other customer problems
**What Are We Looking For?
**
- You are located near our offices in **Central Europe**:
- You like helping clients.
You are patient and calm even under pressure
- You have experience in a similar position (**RMA, Sales Operations**) or you have a selling attitude
- You have experience in administrate the **replacement stock**:
- You have knowledge/interest in **electronics**:
- You enjoy taking on difficult challenges and finding solutions
- You speak **English **fluently
- System affinity (incl.
creation of reports and tracking)
- You communicate clearly.
You are **comfortable communicating in writing and on the phone**
**What is in it For You?
**
- Vacation
- and Christmas bonus
- Cafeteria bonus
- Employee benefits




- Open-minded corporate culture
- Reliable & trusting employment relationship
- Cooperative team with flat hierarchies and short ways of communication
- Professional and personal development
Our story
As
**Arrow Intelligent Solutions** (AIS), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components.
We resell, customize, and distribute electronic components to our clients all over the world.
Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side.
**Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
**
**Location**:
DE-Neu Isenburg, Germany (Frankfurter Straße)
**Time Type**:
Full time
**Job Category**:
Business Support