Job Title: Italian Customer Service Representative

Location: Porto, Portugal (Onsite)
Job Type: Full-time
Working Hours:

- Monday to Friday: 09:00 AM – 06:00 PM
Days Off: Saturday and Sunday
Accommodation: Accommodation provided in Porto, Portugal
Salary: Competitive Salary Package
Start Date: 20th February 2025

Job Overview:
We are seeking an enthusiastic Italian Customer Service Representative to join our onsite team in Porto, Portugal. You will assist Italian-speaking customers, providing expert advice and resolving inquiries. The role operates Monday to Friday, 09:00 AM to 06:00 PM, with weekends off. Accommodation will be provided for the duration of your employment in Porto.

Key Responsibilities:





- Offer exceptional customer support in Italian via phone, email, and live chat.
- Respond to customer inquiries, resolve issues, and provide clear and accurate product information.
- Ensure high levels of customer satisfaction by offering timely and effective solutions.
- Stay up-to-date with company products, services, and policies to assist customers effectively.
- Log customer interactions in the CRM system, ensuring proper follow-up and tracking.
- Collaborate with team members to solve complex issues and improve the overall customer experience.
- Adhere to company guidelines and processes to maintain consistent service quality.
- Be flexible with working hours when necessary, including occasional shift adjustments.

Requirements:

- Fluency in Italian (both written and spoken) is required.
- Excellent communication and customer service skills.
- Previous experience in customer service or a similar role is preferred.
- Ability to work effectively in a fast-paced, onsite environment.
- Strong problem-solving skills and attention to detail.
- EU citizenship or valid work permit for Portugal.

Benefits:

- Competitive salary and benefits package.
- Accommodation provided in Porto,



Portugal.
- Set working hours from Monday to Friday, with weekends off.
- Career growth and development opportunities.
- A supportive, dynamic, and collaborative team environment.
- Health and wellness programs.

How to Apply:
If you are fluent in Italian and have a passion for delivering excellent customer service, we want to hear from you! Please submit your CV and cover letter outlining your experience and qualifications.

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