Ground Operations Coordinator Role (Full time | On site) About us: Walks is a leader in the tours and activities industry, offering unique and memorable travel experiences across the globe. Recently acquired by a major US-based travel group, City Experiences, Walks has joined forces with award-winning food tour operator Devour Tours with a shared mission to create amazing experiences for our guests. We are an innovative, ambitious, travel-loving team working within an environment that allows you to be a part of the larger picture and encourages your development. We strive for a culture that is laid back, but professional, allowing the ability to learn and collaborate in an approachable environment.



If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. About You: We are looking for freelancers for the Ground Operations Coordinator role who are flexible, collaborative, self-starting, punctual and highly organized. The ideal candidate will have excellent communication skills and embrace teamwork. Key responsibilities include ensuring that the day-to-day operations of our Venice market run smoothly. This person must have high energy, a "can do attitude," and must also embody City Experiences' RESPECT Service System. Note: This role includes weekends and evening shifts . The role starts in April 2025 for six months. About the Opportunity: As Ground Operations Coordinator , you will be responsible for providing on-the-ground administration and operation support for our tours in Venice, working closely with our Central Operations team and the Ground Operations Manager. You will be involved in the day-to-day operations of our walking tours, food tours, and day trips in the region, focusing on the details and the customer-facing experience.



You will provide direction and support to a team of local freelance guides and tour leaders, manage relationships with external partners or suppliers, and ensure that our operations procedures align with our needs. You will gather feedback from guides, partners, guests, and personal experience. The ideal candidate will have prior experience in tourism, preferably in tours & activities, with bonus points for working with a team of Tour Guides. This role requires strong organizational and multitasking skills, attention to detail, and dynamic problem-solving abilities. This role will be based in Venice and include evenings and weekend shifts. As a freelancer, you will work with a flexible schedule but are expected to meet established deadlines. Your responsibilities: Tour coordination: Greeting and checking guests at the meeting point, resolving issues at the start of each tour, organizing the departure logistics, and filing reports afterwards. Managing the day-to-day operations and post-tour reconciliation. Accounting:



Cash & Ticket tracking, as well as any other expenses needed to run daily operations. Material and Branding: Procurement and distribution. Ground Operations Quality: Reporting any need for changes in product, tour delivery, suppliers, or tour itineraries. Proactively think of ways to improve efficiencies, procedures, and quality. Assist Operations team with guide switching escalations, helping to find resources where necessary or addressing and escalating persistent non-compliance with procedures. Suggest tour revisions or contract revisions to Ground Operations manager. Your Skills: Previous experience in tourism or customer-facing roles is advised but not required. Excellent organizational and customer care skills. Professionally efficient in all forms of communication. Dependability, candor, strong work ethic, and time management are all prerequisites. High attention to detail required. Strong technical skills,



and the ability to learn multiple systems in a fast-paced environment. Fluency in English and Italian. Full-time contract. 6 months contract. On-site position (Venice historical center). Starting on April 1st. Seniority level Entry level Employment type Full-time Job function Customer Service and Public Relations Industries Travel Arrangements J-18808-Ljbffr