**Hotel de Russie** is situated between the Spanish Steps and Piazza del Popolo. Everything that's great about Rome is within reach. Since its opening, aristocratic travellers, Russian royalty and renowned artists have all passed through our elegant lobby. With its Secret Garden, Hotel de Russie is a green oasis in the centre of the city.
Inspired by the era of the Grand Tour, the **Hotel De La Ville** elegantly marries 18th-century architecture with contemporary luxury and unparalleled service. The interior, a collaboration between Olga Polizzi and renowned architect Tommaso Ziffer, entwines traditional design elements with state-of-the-art technology to stunning effect.
Located in an 18th-century palazzo,



**Rocco Forte House Rome** is made up of five palatial private apartments. Above, a stately roof terrace surveying the Spanish Steps. Inside, elegant, opulent design by Tommaso Ziffer. A dedicated house manager on hand. Unbridled access to spas, bars and Fulvio Pierangelini restaurants of Rome’s foremost hotels: Hotel de la Ville and de Russie. A contemporary proposition, built on Rocco Forte’s rich Italian tradition. This is the height of elegant Roman living.
**The Position**
**COMPLEX HUMAN RESOURCES MANAGER - ROME**
**Main purpose**:
The Complex Human Resources Manager manages and supervises all Human Resources activities for the properties Hotel De Russie, Hotel De La Ville and Rocco Forte House.
**Reports to**: Regional Human Resources Director, Italy.
**Responsible for**: HR Supervisor Hotel de la Ville.
**Main duties & responsibilities**:
- Oversee employee attendance and working schedules, including paid time off, overtime and breaks;
- Report and analyse employee turnover rates;
- Propose employee retention programs;
- Act as the point of contact when employees have queries or job-related issues;




- Staffing level analysis to complete budget & forecast and to draft hiring plans for all hotel departments based on seasonal needs;
- Consultancy for internal promotions and career advancement of the Team Members of all three properties;
- Monthly personnel cost analysis, based on profit and quality objectives;
- Partner with Regional HR Director in managing, compensation and benefits plans based on salary benchmark in line with local market;
- Responsible for the organization of health and safety trainings for the hotels;
- Suggest and plan constant improvements with regard to staff welfare and staff engagement;
- Management of disciplinary procedures and grievances for the relevant hotels in cooperation with the local management and the Regional HR Director;
- Support and cooperate with the L&D; Management in scheduling trainings for all hotel employees, drafting action plans aimed to improve the quality of the service and supporting the Line Managers in their professional development;




- Supervision and support to the Line Managers in the recruitment & selection processes, interviewing HODs and creating and maintaining a network aimed to recruit talents and interns and to enhance employer branding;
- Supervision and optimization of Staff Engagement by creating and maintaining a strong relationship with Team Members and establishing participatory leadership with Line Managers;
- Guarantee own presence in the various properties
- Supervision of the HR Supervisor work performance.
**Competencies required**:
- Team Management & Collaboration: be a role model for teamwork, reward and encourage positive team play, within all the department teams. He/she will engage the Team Members, with an open communication, regular feedback and promoting a culture of trust, honesty and respect.
- Communication & personal effectiveness: communicate effectively and in an appropriate manner, using the most suitable channel and tailoring the approach to the audience.



He/she takes ownership to initiate communication. He/she shares information across the business in a timely manner to inform better decisions. Self-awareness and self-control are a must. Set clear goals and expectations and identify clear priorities. Meet deadlines and complete tasks and projects successfully.
- Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.
- Business orientation: Create an understanding amongst the team of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements. Use understanding of the business to identify ways to increase revenue, reduce costs and minimise general expenses without affecting the quality of service to Guests.
- Technical Skills:



Demonstrate technical and leadership competencies and knowledge related to the role. Look for Guest’s feedback and use it to improve service. Identify issues and solve them promptly and properly.
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