**Position Snapshot**
- Nestlé Nespresso in Italy, Milan HQ
- Undergraduates or graduates in Economics, Engineering, Business Analytics, Consumer Insight, Statistics or related field
- Full-time internship (6 months)
- Start date: April
**Position Summary**
To reinforce our Customer Care & Service department, we are looking forward to having a Omnichannel Service Business Analytics Intern joining the team to help gathering and analyzing key information (internal and external sources) to elevate Nespresso Customer Satisfaction and identify focus area to work on
**A day in the life of...**
- Support the team with the creation and design of performance reports in Microsoft Power BI
- Test of performance reports in Power BI




- Customer Satisfaction analysis
- Analysis of trending topics & customers behaviors by Markets
- Study of conversational trends for retail companies, focused primarily on customer satisfaction and service offered
**What Will Make You Successful**
- University student graduated/graduating in Business Analytics, Consumer Insight, Statistics or related field
- Perfect fluency in written and spoken English, other languages are a plus
- Strong IT skills (Office and Power BI)
- Good presentation skills
- Result and detail-oriented
- Proactive, autonomous, and open personality with an entrepreneurial spirit
**Who we are, What we Believe in**
We are Nestlé. We are the
**_Good food, Good life_** company.
- Good food, Good life_ is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them
**_Good People_**.
At Nestlé, we believe that
**recognition, inclusion and valorization of diversity** can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee




**equal opportunities** for everyone and at all organizational levels. We believe
**diversity is a winning factor** and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the
**Emotional Communities**, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities.
**LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism** are just some of the communities that you can be part of.
**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.