Our client is a multinational family-owned global company, solution provider and partner in the healthcare sector. With more than 8.500 employees, across all continents, it is represented by more than 50 subsidiaries in over 40 countries.
- For this company, based in Rome, we are currently searching for a
- **Customer Service**
***
**Specialist**
**Il Ruolo**:
Reporting directly to the Customer Service Manager, the Customer Service Specialist cooperates with all the major functions of operations (customer service manager, logistics, warehouse, business managers, headquarter, distributors and customers) to achieve the “best in class” results for the assigned duties.



He/she ensures all compliance and other policies and regulations are applied and followed during the execution of the projects.
Responsabilities:
- Provide accurate, valid and complete information by using the right methods/tools
- Process Distributors/Customers Orders (order entry on SAP included)
- Contact Distributors/Customers to obtain missing information or answer queries
- Check data accuracy in orders and invoices
- Invoice on SAP
- Handle Distributors/Customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
- Collaborate with R&A; Manager for vigilance cases
- Support our Sales Managers and Area Managers
- Liaise with headquarter and with our logistic dept. to ensure timely deliveries
- Collaborate with CS manager and team to support customer alignment
- Support activities to manage the order flow
- Follow communication procedures, guidelines and policies
**I Requisiti**: Requirements and skills
- Commercial education as industry or office merchant
- Intermediate communication capabilities in English (verbal and written)
- Proven work as a Sales Administration Officer or Customer Service
- Hands on experience with MS Office and familiarity with SAP,



preferable
- Minimal knowledge of the medical sector, preferable
Competencies & Behaviour:
- Strong internal drive and motivation to make a difference and add value to an organization
- Goal-oriented
- Deep knowledge of customer service best practices
- A team player with high level of dedication
- Ability to work under strict deadlines
- Excellent organizational and multitasking skills
- Ability to work under pressure
- Positive, optimistic mindset
- Can - do attitude
- Personal responsibility
Rome based (hybrid Work)
- Permanent Contract