**Position Snapshot**
- Nespresso Italy, Milan (Assago) Head Quarter
- Permanent Contract
- At least 3 years of professional experience as Analyst/Expert of processes of B2B After Sales or Logistics
- Graduates in Engineering or Economics
- Stron anaytical skills
- Fluent Italian and English
**Position Summary**
In this role you will support and contribute to ensure the best in class B2B After Sales service.
You’ll be able to put in place outstanding service solutions and to boost quality for our customers by creating valuable processes. You will be in direct contact with service partners and internal stakeholders, leading projects in order to improve after sales service and customer experience.




**A day in the life of B2B After Sales & Logistic Expert**
- Manage Service Level and performances of After Sales Third Parties
- Ensure the achievement of KPIs
- Support decision making by setting and updating high-end KPIs and quality metrics
- Leverage the operational excellence by standardizing processes and defining new way of working
- Technical and Quality budget & forecast creation, monitoring and update
- Manage a tactical continuous improvement plan to deliver operational savings without compromising on quality
- Manage stock levels of products
- Support the definition of the local After Sales service strategy and ensure the smooth day to day operations of the external After Sales partner
- Proactively work to identify improvement opportunities
**What Will Make You Successful**
- At least 3 years of professional experience as Analyst/Expert of processes of B2B After Sales or Logistics
- Budget Management nice to have
- Inventory Management must have
- Ability to extract, interpret and present insights from unstructured and structred data
- Passionate in data analysis and six-sigma methodologies
- Ability to manage multiple tasks and priorities




- Ability to meet challenging deadlines
- Customer centric and innovative and can-do mindset
- Positive forward-looking mindset and team spirit with good communication skills
- Strong knowledge of Excel, Power Query and Power BI
- Fluent in English and Italian