**Customer Support Specialist - Temporary**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Customer Support Specialist is the first point of contact for ELSB/ELSP customers and business partners of the EL business in Italy.



Reporting to the Order Handling / Order Entry Team Leader and using your customer service skills and knowledge, you will aid the Customer Operation team by reacting to customer inquiries.
**This position reports to**:
EL Customer Operations Manager
**Your responsibilities**:
- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Supporting the customer during Order Entry process.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.
**Your background**:
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
- Preferential knowledge of SAP, Sales Force and Excel.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- Fluent spoken and written English.
**More about us**: