Italian Speaking Technical Support for Smart Tech Company - Remote in GreecePatrique Mercier Recruitment PT is excited to offer a fantastic opportunity for an Italian Speaking Technical Support position with a smart tech company, working remotely from Greece.
This role is perfect for individuals who are passionate about technology and enjoy helping customers resolve their technical issues.
As a key part of our support team, you will provide expert assistance to customers in navigating the company's innovative products and ensuring they have the best possible experience.

Key Responsibilities Deliver exceptional technical support to Italian-speaking customers via phone, email,



and chatTroubleshoot and resolve technical issues related to smart technology products and servicesGuide customers through the setup process and educate them on product features and functionalitiesDocument all customer interactions and solutions in the customer support ticketing systemCollaborate with other teams to escalate and resolve complex technical issues promptlyGather customer feedback to enhance service quality and improve product offeringsStay up-to-date with the latest developments in smart technology and industry trends Requirements Fluency in Italian (both spoken and written) along with a strong command of EnglishExperience in a technical support or customer service role, preferably in the tech industryStrong analytical and problem-solving skills to effectively address customer inquiriesExcellent communication skills and a customer-centric approachAbility to multitask and manage time efficiently while working remotelyInterest in smart technology and familiarity with digital products is a plusProficiency in using customer support software and ticketing systems is beneficial Benefits Fully paid relocation package, including flights, transfers,



and a comfortable hotel stayProfessional growth & development opportunitiesCompetitive performance bonusesCompetitive monthly salary + 2 extra salaries per yearHealth care benefits and numerous other discountsFully paid training by certified instructorsState of the art premises, providing a great working environment with relaxing break areasSpecial events as well as community & social responsibility initiativesReferral Program: Bring your friends and receive great bonuses!Free Greek language coursesWork for a Great Place to Work-Certified Company Seniority level Entry level

Employment type Full-time

Job function Customer Service

Industries IT Services and IT Consulting

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