**Roma**
**Italia**
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
**Responsibilities**
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Adhere to and manage the approved budget
Develop service procedures, policies and standards
**Requirements**:
Strong client-facing and communication skills




Working knowledge of customer service software, databases and tools
Excellent knowledge of management methods and techniques
Proven working experience as a customer service manager, retail manager or assistant manager
Experience in providing customer service support