Codice di riferimento: 74381**Boutique Manager 1**:
- Roma, RM, IT- PermanentPanerai è un marchio di orologi sportivi di lusso che opera in un settore di nicchia. I suoi valori distintivi rendono i possessori di un orologio Panerai parte di un club esclusivo.
Basati sull'universo marittimo e sulla storia, i valori fondamentali di Panerai definiscono un’identità forte in cui design italiano e tecnologia svizzera si associano per dare vita a uno stile unico, autentico ed esclusivo.
**Mission**:
The Panerai Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building.



He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The Panerai Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.
**Responsibilities**:
**Business Performance & Operations**
- Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
- Analyze performance to identify business needs and turn them into individual actions and objectives
- Lead the team to successfully implement and achieve business growth in new retail channels
- Ensure operations comply with company policy while consistently improving the functioning of the boutique.
- Maintain boutique image according to the brand’s standards
- Build and maintain strong collaboration with stakeholders as well as office team
**Client Experience & Development**
- Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided




- Lead the team to host clients with the ability to establish strong relationships
- Execute service excellence to increase client satisfaction and retain customer loyalty
- Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach
- Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience
**People Development**
- Identify and recruit new talents, compose and retain a high performing team
- Lead by example demonstrating passion towards Panerai, know our brand’s products, mission and value
- Conduct in-store training, coaching and daily briefs
- Build individual objectives and development plans
- Conduct one-to-one coaching sessions to review performance and provide constructive feedback
- Oversee annual review process for boutique staff, assess team and individual performances
**Profile**:
- Strong entrepreneurial spirit,



leadership skills and sales skills
- Excellent communicator who is passionate in building relationship and networking, with strong social skills
- High emotional intelligence and general education
- Ability to positively lead, coach and develop talents / team members from different backgrounds
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Strong sense for client satisfaction, luxury experience, etiquette and human behavior
- Manifest customer centricity mindset in all aspects of the business
- Open and outgoing personality
- Team player with good interpersonal competences and empathy
- Fluent in local language and English and ideally one more relevant tourist language
- 4-5 years of boutique management experience or equivalent experience in hospitality
- Applicants with background in luxury retail sales or hospitality preferred