As the Customer Service Representative, based in Moose Knuckles' European office in Milan, you will be responsible for serving the German market, while accomplishing a high standard of service across wholesale channels.Some of What You'll Do:
Provide efficient and effective customer care, ensuring customer satisfaction through a positive and proactive attitudeRespond to customer requests, including product returns and generating return authorizations, invoicing issues, delivery concerns, resolve internal/external customer inquiries at the time of contactManage end to end process of the sales order cycle lifeSupport market activities with order management, including; order upload, discrepancies, order changes,



review and maintainordersRemain in regular contact with the warehouse regularly to resolve shipment issues and discrepancies, providing the customers with all the relevant information Some of What You'll Need Minimum 3 years' experience in Luxury & Fashion Customer Service / SpecialistProfessional communication skills in English and GermanComfortable on technologies and learning new ERPsStrong Microsoft Office Suite, the ability to do Pivot tables, Vlookups in ExcelPrevious experience of working in a subsidiary of a North American organization an asset Some of Who You Are:
Detail-oriented, deadline driven and a team working playerFlexibility and attitude of thinking out the boxHands on attitude