Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.
As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli.
As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.
GROUP & EVENT MANAGEMENT AGENT - MINOR HOTELS EUROPE & AMERICAS:




**By reporting to the Manager, her/his main functions will be**:
Sell rooms and meeting spaces for M&E; groups.
Answer in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks.
Maintain a positive selling approach to maximize yield.
**Resolve conflicts, making decisions/negotiating**: listen to guests and actively looking for way to help them, choosing the best solution, handling complaints, settling disputes, and resolving grievances and conflicts.
**The following skills are required**: flexibility, stress tolerance, attention to detail, negotiation, creative thinking.
This position will be based in Milan.