About Superb:
Superb is the world’s #1 Guest Experience Management platform collecting all the tools to run a restaurant while collecting guest data to provide personal experiences, build guest relationships, increase retention and maximize revenue.
Superb created the Guest Experience Management category and is on a mission to change the way restaurants operate by using guest data. Our all-in-one platform is celebrated in the restaurant industry, trusted by the new generation of restaurateurs we’re dedicated to empowering restaurants worldwide.
The Superb opportunity:
We are looking for an Italian-speaking Customer Success Manager who is eager to deliver amazing service to our Customers.




At Superb you will become _the_ trusted advisor to our customers for their entire journey, from the moment they have decided to work with Superb. Your focus is to ensure they have a smooth start and get to understand the value Superb’s Product gives, from the start. Furthermore, you will own your very own portfolio of customers in your market. Some travel is to be expected.
You know how to onboard customers, and give them an excellent start on their journey working with Superb. You should have a proven track record in helping customers achieve high levels of satisfaction with a Saas Product. You will become a member of a fast-growing team, which has a razor focus on quality and delivering value to our users. We expect you to know your way around technology, and be able to work in a structured way.
What you will do:
- Ensure that new customers have a smooth onboarding and that they convert to Active Users.
- Work closely with the Support team to resolve any tickets or issues faced by your customers. While Support is responsible for Support, the CSM owns the customer relationship.
- Understand how customers are currently using the products and identify opportunities to increase usage and value gained.




- Align with the product team to ensure feedback loops and be the internal voice of our customers.
- Monitor health scores and satisfaction levels.
- Ensure customer retention.
- Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way.
What you will need:
- Minimum 2+ years of experience in a customer-facing role at a SaaS company. You are used to doing onboarding, product training, and driving product usage to increase satisfaction.
- Strong ability to understand how customers' business challenges can be mapped to the rich feature set of Superb.
- Desire to drive adoption, increase product usage and bring in revenue.
- Excellent communication and interpersonal skills.
- Strong team player, efficient, structured, and solution-oriented.
- Fluent in Italian and full working level proficiency in English
- You are based in or around Rome.
Sounds like a Superb opportunity?




Read more about why we created the category here:
We have some Superb Perks
- Learning & sharing environment
- Flexible working hours
- Need some vacation days to recharge and go explore the world? At Superb you always have some vacation paid in advance so you don't have to worry about getting that extra mojito
- An international team - we are a lot of different nationalities working together!
- We are a remote company but we have a hub in beautiful Copenhagen and, some say, _even more_ beautiful Stockholm.
- Social gatherings: building relationships matter
- Is it your birthday? Have the day off to celebrate and enjoy the way you deserve
- Superb is an equal opportunity employer and values diversity within the company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status_