Experience of working in a production environment with IT Infrastructure Ops
- Significant experience of developing and managing enterprise scale services
- Home based job
**IT Infrastructure Service Manager**
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ESP Global Services are currently recruiting an Operational Technology IT Infrastructure Service Manager, supporting our client from any remote location.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
**Essential proven experience delivering and working with**:
- Key stakeholder, Business Leaders & teams
- Plant & Factory Managers and teams
- Operational Technology Vendors and support partners




- Other related service partners
- Service management tools
**Essential Functions of the Job**:
- Responsible for management and ownership the Operational Technology Infrastructure service
- Responsible for system design documents
- Responsible for service delivery and roadmap
- Close co-operation with service-related organizations
- Contribution to service areas Operational governance
- Successful project delivery for customer with associated teams in co-operation with IT Program management
- Responsible to follow-up SLA reporting related to the services
- Analysing customer feedback and conduct required service and service delivery improvements
- Co-operation with IT vendor management in case of agreement renewals and new offer processes
- Collaboration with IT business partners, IT Delivery and Partner management, Enterprise architecture and solution architecture, External vendors and other counterparts, IT Program and portfolio management, IT business partners, IT security and risk officer.
ESP offers a competitive salary package depending on experience + pension + life assurance and access to ongoing training and career development.