Company Description
- Avery Dennison is an equal opportunity employer._
Job Description
We are looking for a **Customer Service representative in Italy !
**
**Please note it's a 6 month contract.
**
In this very important position, you will:
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
- Provide telephone customer service regarding company's services and/or products.
- ** Investigate and resolve complaints.
**
- Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.




- ** Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
**
- Implement account service strategies.
- Implementation of marketing programs for assigned accounts.
- Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.
- ** Coordinate with Logistics and Operations on capacity planning and scheduling.
**
- Champion customer needs and follow up on customer inquiries.
- Provide responsive order management support including order entry, or expediting and shipment information to customers.
- ** Proactively communicate supply chain issues and provide alternatives.
**
- Partner with Inside Sales to assist in achieving sales goals.
Qualifications
**What we expect from you!
Your Expertise**:
- A University degree is preferred;
- You have a similar successful experience of at least 2/3 years
- You have good computer skills and an experience with ERP systems
- You perform well under pressure and be able to manage a number of key tasks simultaneously;
- You possess a high degree of accuracy,



good time-management and you can set up priorities easily
- You are fluent in Italian and English
Additional Information
**Who we are!
- Our Story**:
**_ AVERY DENNISON IS EVERYWHERE YOU LOOK:_**
- We not only embrace changewe drive it.
- We work hard, think ahead, and take brave risks.
- Our culture is innovative and collaborative - where bold ideas turn into action.
- We grow strong talent through stretch opportunities only restricted by your interests.
- We are committed to workplace diversity, both for employees and for the business.
- We are a force for good, imbedded in industries and communities worldwide.
- We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.
**_ Avery Dennison is a great place to work for everyone._