Customer Service Specialist – Turkish SpeakingClient:The Sherwin-Williams CompanyLocation:Not specifiedJob Category:Customer ServiceEU work permit required:YesJob Reference:3687ab3b822fJob Views:15Posted:22.01.2025Expiry Date:08.03.2025Job Description:POSITION SUMMARYProvides a variety of customer service support to internal and external customers.
Responsibilities may include solving problems, researching complex information, and building customer relationships.The Customer Service Specialist may perform similar duties as the Customer Service Representative; however, it is distinguished by typically handling more complex customers or product lines, being able to handle both domestic and export orders,



and being able to solve more difficult customer issues.Places customer sales orders in a timely fashion and before order cut-off.Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization's products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.Onboards new CS agents, providing training, system access setup, coaching on the job, and identifying re-training points.Maintains a pro-active mindset and supports the team overall, ensuring positive reinforcement in the team, even in difficult situations.Contributes actively alongside Senior CS Specialists, acting as a Subject Matter Expert in projects such as SalesForce, New Product introductions, Export, Client onboarding, Warehouse setups, IT enhancements, etc.Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments,



and other information as required or directed by management.Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.FORMAL EDUCATION:2-3 years of progressive customer service experience.High school graduate or equivalent education and experience.TECHNICAL/SKILL REQUIREMENTS:Resolving customer problems and concerns.Developing correspondence and communications.Working with other departments and divisions.Applying department policies and procedures to difficult situations.PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and 12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.Communicating with co-workers to provide and receive direction.Export experience,



knowledge of Incoterms and export documentation a plus.LANGUAGE REQUIREMENTS:Turkish***Please be aware that you can apply for any internal job offer after a minimum of one year in the current role, having previously informed your manager.Please read the guidelines before handing in your application.All internal employees when applying for a role are required to upload their updated CV and last 2 appraisals (which can be retrieved from HR Cloud).
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