Job Title: Technical Support RepresentativeJob Description: We are seeking a skilled and customer-focused Technical Support Representative to join our Onity Dial-In Support team.
This on-site position in Salem, Oregon, involves providing technical assistance for Onity hospitality and commercial products while ensuring excellent customer satisfaction.Compensation:Hourly Pay Rate: $17.00–$18.00 (based on experience).Schedule: Full-time (40 hours/week) with potential for overtime.Hours of Operation: 5:00 AM - 7:00 PM, seven days a week.Key Responsibilities:Set up and troubleshoot hardware and software systems, including working with SQL scripts, databases,



and wiring diagrams.Provide technical support via phone and email to end-users of Onity products.Generate product replacement orders and resolve customer issues in a professional and timely manner.Maintain knowledge of electronic products, billing processes, and database applications.Accurately document all calls and follow established call-handling procedures.Meet call volume and productivity goals in an inbound call center environment.Support additional projects and skillsets as assigned.Required Qualifications:Minimum of 1 year of experience in Technical Support, Call Center, or Help Desk.Proficiency in basic IP networking and PC systems (Windows 7–10).Experience with SQL database reading and editing (preferred).Ability to read wiring diagrams and understand AC-to-DC conversion and grounding principles.Strong listening, communication, and organizational skills.Quick learner with the ability to grasp new technologies.Must work on-site in Salem, Oregon, with flexibility for early mornings, evenings, and weekends.Why Join Us?This role offers an opportunity to develop technical skills and provide exceptional support in a collaborative, professional environment.
If you are detail-oriented, reliable, and passionate about technology, we encourage you to apply today!
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