Presentazione dell'
The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world.
designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names:
Giorgio Armani, Emporio Armani and A|X Armani Exchange.
Descrizione del posto (Mansioni)
We are looking for a WW Client Service Manager to design and guide the Worldwide Client Service Department.
The resource, reporting directly to the Global Head of Client Engagement, will play a key role in design,



managing, developing the Client Service to provide a luxury and personalized experience to the Giorgio Armani clients.
Job Responsibilities:
- Design, develop, manage the Giorgio Armani Client Service strategy, from a reactive and proactive prospective, making sure of a best-in class luxury experience provided to clients, always in line with the clients expectations and the values of the Company
- Manage the Client Service Projects:
design, lead, supervisor and ensure the Client Service projects implementation from a Worldwide prospective, owning the projects roadmap, ensuring new channel implementations and tools and flows improvements
- Monitor performances:
define and monitor the WW Client Service performances ensuring the achievement SLA|KPIs objectives.
Provide the business with regular quantitative and qualitative feedback on Worldwide Client Service performances with the aim to enhance the client experience
- Reporting and Data Strategy:
define with the HQ Client ServiceTeam a data strategy, a portfolio of reports and KPIs to drive and improve the Client Service business
- Training:
Develop training material and execute the training
- Budget and Forecast:
define,



manage and monitor the WW Client Service budget and forecast
- Sales:
define, manage and monitor the achievement of the WW Client Service sales budget
- Create a good communication, manage and involve all the people connected to the Client Service project
- Explore the markets trends, solutions and innovations
**Profile**:
- 10 years of experience in similar roles, managing Customer Service projects in luxury environment
- In-depth knowledge or strong passion for fashion
- Demonstrated ability in managing projects
- Ability to achieve results through influence and problem solving, handling difficult and high-pressure situations
- English fluency in speech and writing
Profilo
**Profile**:
- 10 years of experience in similar roles, managing Customer Service projects in luxury environment
- In-depth knowledge or strong passion for fashion




- Demonstrated ability in managing projects
- Ability to achieve results through influence and problem solving, handling difficult and high-pressure situations
- English fluency in speech and writing