Italian Speaking Technical Support for Smart Tech Company - Remote in GreecePatrique Mercier Recruitment PT is excited to offer an incredible opportunity for an Italian Speaking Technical Support role with a leading smart tech company, which is available remotely from Greece.
This position is perfect for individuals who are passionate about technology and customer service, and are eager to assist users in resolving technical issues related to innovative smart tech products.
As part of a forward-thinking team,



you will play a crucial role in helping customers maximize their experience with cutting-edge technology.Key ResponsibilitiesProvide exceptional technical support to Italian-speaking customers through various channels including phone, email, and chatDiagnose and troubleshoot issues with smart tech products, ensuring timely and accurate resolutionsEducate customers on product features, functionalities, and usage tips to enhance their experienceRecord and manage customer interactions and resolutions within a ticketing systemCollaborate with product and engineering teams to escalate complex issues and provide customer feedbackDevelop and contribute to knowledge base articles and support documentation to facilitate self-serviceKeep updated on the latest smart technology trends and product developmentsRequirementsFluency in Italian (both spoken and written) alongside strong English communication skillsExperience in technical support, customer service, or a related field, particularly in technologyExcellent problem-solving skills with a methodical approach to troubleshootingStrong communication skills, both verbal and written, tailored for customer interactionsAbility to adapt to a fast-paced environment while managing multiple inquiriesInterest and knowledge in smart technologies and related devicesProficient in using customer support software and ticketing systemsBenefitsFully paid relocation package, including flights,



transfers, and a comfortable hotel stayProfessional growth & development opportunitiesCompetitive performance bonusesCompetitive monthly salary + 2 extra salaries per yearHealth care benefits and numerous other discountsFully paid training by certified instructorsState of the art premises, providing a great working environment with relaxing break areasSpecial events as well as community & social responsibility initiativesReferral Program: Bring your friends and receive great bonuses!Free Greek language coursesWork for a Great Place to Work-Certified Company #J-18808-Ljbffr