Job Description
**For a luxury resort in Lombardy, we are looking for a**
**FRONT OFFICE MANAGER**
**Main Duties**:
- Reporting to the General Manager
- Encourages and builds mutual trust, respect, and cooperation among team members;
- Serves as a role model to demonstrate appropriate behaviours,
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team;
- Maintaining Guest Services and Front Desk Goals;
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
;
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis;




- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results;
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results;
- Ensures compliance with all Front Office policies, standards and procedures;
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed;
- Analyzes information and evaluating results to choose the best solution and solve problems.
**Job Requirements**:
- Experience in 5*L hotels/resorts in the Front Office department as manager/assistant manager
- Strong leadership, communication skills, initiative and teamwork
- Strong customer service skills
- High ability to solve complaints
- Ability to organise, prioritise and execute tasks with immaculate attention to detail;
- Excellent knowledge of English, both oral and written.
- Proficiency with Microsoft Office
**Location**:Lombardy