*Location:
*Austin, TX and surrounding area*Summary:
**Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography systems* Must be client-focused, working in conjunction with other ULS teams and Sales* Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks* Review reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problem* Analyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action* Coordinate problem resolution with engineering, customer service,



and other personnel to expedite repairs* Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems* Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer*Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers* Other duties may be assigned *Minimum Qualifications:
**Bachelor's degree preferred or equivalent experience with a High school diploma required* 3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant industry experience* Effective communication skills and ability to establish good customer rapport are essential* Ability to prioritize service requests and produce clear and concise documentation* Ability to work independently within a customer location* Must be available to travel overnight up to 60% within the territory or other areas as required* Essential Functions and Physical Requirements* Ability to safely lift 50 Lbs with assistance on occasion.
* Ability to safely lift and carry 25-30 Lbs continuously throughout the day.




* Ability to bend, squat, stretch, and reach on a daily basis in a service function.
* Maintain a valid driver's license and safe driving record*Preferred Qualifications:
**Bachelor's Degree in Chemistry, Sciences or related field* Hands-on experience with Chromatography and Mass Spectrometry systems Position may require Covid-19 vaccination and/or routine testing, per client discretion.
As a requirement to be onsite at Thermo Fisher Scientific this position requires vaccination status disclosure upon employment.