**Front Office Manager
- INNSiDE Milano Torre GalFa**
**_“Whatever story you choose, you are the star”_**
At **Meliá Hotels International**, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.
At **INNSIDE by Meliá**, the boundaries between work and leisure disappear. Its innovative services and impressive spaces produce unique surprises. In an European design setting, its spaces open up to communication, creativity and the unexpected,



encouraging business interactions and facilitating social experiences with little details that will satisfy all kinds of professionals. If you’d enjoy working in a modern, sophisticated environment, where design fuses with the latest trends creating memories which outlive our guest’s stay; and if you’d like to be part of an innovative, urban brand, delivering individual, professional and personalised service then there is no doubt about it**:INNSIDE by Meliá** is the brand for you.
**Job Summary**:
To ensure the achievement of quality, financial, work ambience,employee development and operational objectives through room management, achieving the highest occupancy rates possible at the best average rate and ensuring guests satisfaction and maximum customer care through an efficient and courteous service.
**What will I be doing?**
- Conduction and supervision the daily operation of the department to ensure that service standards are followed with friendly and engaging service
- Managing guest concerns and react quickly, tracking and notifying the right areas to ensure memorable moments for our guests
- Ensuring employees are informed on a daily basis about priorities to customize the service




- Supervision of operations during the shift for which the person is responsible
- Customer complaints management and decision-making responsibility
- To ensure all staff are trained and accurate training records are kept
- To be totally supportive and promote the service culture values to the Reception team enabling them to provide the highest level of service at all times
- To ensure accurate billing and corrections
- To welcome guests and fosters customer loyalty through his/her friendly manner
- To develop high quality relationships with guests throughout their stay
- To ensure that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual
- To ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- To ensure that guest documentation and information is available and up-to-date




**What are we looking for?**
- Degree or Diploma in Hospitality Management
- Knowledge of Opera System
- High level of English and of a second language
- Minimum 2 to 3 years work experience in the same role in Hotel of similar category
- Well developed communication and customer relation skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Complaint handling skills
- Experience in training and supporting a team
- Flexibility and adaptability
**What benefits do we have for you?**
- If you love to travel, **Melia Hotels International** is the place to work We have excellent discounts through our global **My MeliaRewards** program for you, your family, and friends.
- At **Melia the protagonist is you**! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition,



you can have international experiences if you wish, because we are located in more than forty countries!
- **Meliá Hotels International** has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
- Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.
**What will it be like to work for Meliá Hotels International?**
**Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion,



makes us distinct and different.
At **Meliá Hotels International** you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step for