**Who are we?**
We are the Smarties, a team that is revolutionizing the business strategies of accommodations across Europe. We develop a SaaS that, by leveraging machine learning algorithms that can increase our clients' profitability by as much as 50 percent per year.
For our Customer Experience Team, we are looking for a Customer Support Agent/Specialist (German Speaker)
**What are you going to do?**
- You will provide a **first-level contact **and convey resolutions to customer issues
- Your goal will be to **identify customer needs** and help customers use specific features
- You will **analyze and report product malfunctions** (for example, by testing different scenarios or impersonating users)




- You will **escalate unresolved queries** to the next level of support, and track, route and redirect problems to correct resources
- You will u**pdate customer data** and produce activity reports
- **Follow up** with customers to ensure their technical issues are resolved will be a regular activity
- Your excellent customer service skills will help you to and **exceed customers’ expectations**:
- Your **feedback** regarding procedure modifications or improvements will be appreciated!
- **Preserve and grow your knowledge** of help desk procedures, products and services
- **Utilize internal tools** for proactive issue discovery/escalation/resolution
- **Share feature requests and effective workarounds** with team members
- **Gather customer feedback** and share with our teams
**What are we looking for?**
- **Knowledge of the German language (C1 / advanced level)**:
- **Motivation Matters - **We set challenging goals to achieve; we look for determined people who want to push their limits.
- **Experience and passion for the role - **Knowledge of the main PMS and channel managers in the Italian market, experience in the Travel Tech world
- You are **tech-savvy**,



you use shortcuts in everything you do
- You are familiar with **CRMs** and able to work with data
- **Knowledge of the hotel market is a plus**:
- **Manic work organization - **We are looking for people who can plan their activities in total autonomy with impeccable time management and order, able to carry out many tasks at once.
- **Lots of willingness **to learn and ability to solve challenges as they arise
- **Extreme Ownership**:
- **Ability to work in a team**:
- **Adaptability - **Ours is a constantly evolving reality, and changes are the order of the day!
- **Excellent communication skills-**You will need to speak and engage with both experts in the field and simple people who need to understand our world. Therefore, being able to communicate effectively with a wide range of possible audiences is essential.
**What do we offer?**
- **The chance to be part of one of the best performing travel-tech teams in Europe.



**With nearly 2,000 customers throughout Italy and Germany we are the fastest growing travel-tech company in the last 10 years!
- An environment where **error is allowed**:
- We make bold choices to achieve challenging goals. We make mistakes, we live with them, and we learn from our mistakes.
- A place where **your word counts-we **meet and compare every day, making room for new ideas and projects. No matter whether you are a manager or an intern, your thoughts matter
- **Continuous growth**:
- challenging goals require continuous training. We are naturally willing to challenge the status quo, to renew our sales processes and business approaches
- **The ability to work wherever you want**:
- You will always be welcome in our offices, but if you prefer to stay in your city or want to spend a few days in the mountains, in the hills or by the sea, it won't be a problem
- **Fun and sharing experiences**:
- we organize days to spend time together; let's be clear,



not the usual events but real experiences that are not easily forgotten
- **Competitive salaries and **commissions-we are a meritocratic team. We recognize talent and hard work, and reward them appropriately without discrimination on the basis of sex, gender or religion.
Haven't we convinced you yet?
There you will find more information about our mission, our values, and why we love working at Smartpricing.
Best of luck
Contratto di lavoro: Tempo pieno
Benefit:
- Lavoro da casa
Esperienza:
- addetto/a assistenza clienti: 2 anni (Preferenziale)
Lingua:
- inglese (Obbligatorio)
- Tedesco (Preferenziale)