Italian Speaking IT Services Representative for Leading Tech Firm - Remote in GRExciting opportunity awaits at Patrique Mercier Recruitment PT!
We are seeking an Italian Speaking IT Services Representative for a leading tech firm to work remotely from Greece.
In this role, you will provide outstanding technical support to our Italian-speaking clients, helping them navigate our innovative IT solutions.
If you are passionate about technology and possess excellent customer service skills, this is the perfect chance to advance your career while working from the comfort of your home!ResponsibilitiesDeliver exceptional technical support to Italian-speaking customers via phone, email,



and chatTroubleshoot and resolve client inquiries and technical issues effectively and efficientlyGuide customers in utilizing the company's IT services and products to maximize their experienceDocument customer interactions and maintain detailed records within the support systemCollaborate with technical teams to escalate issues and implement solutions swiftlyProvide clients with information on new features and best practices for using our productsEngage in ongoing training to remain updated on product knowledge and industry developmentsRequirementsFluency in Italian and English is requiredPrior experience in technical support or customer service roles is highly desirableStrong problem-solving abilities and a customer-centric approachExcellent communication skills with a keen attention to detailFamiliarity with IT systems, helpdesk tools, and software applications is a plusAbility to work independently and manage time effectively in a remote work environmentFlexibility to adjust working hours as needed to meet customer demandsBenefitsFully Paid Relocation Package (Flight, Transfer, and Hotel)Monthly Salary2 Extra Salaries Per YearHealth InsurancePrivate Health InsuranceMonthly BonusAnd More... #J-18808-Ljbffr