(fluent German & English) Customer Support Consultant (Italy, remote)Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will do:Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional mannerBuild positive and long-lasting relationships with customersCommunicate and collaborate with external stakeholders such as hotels, booking platforms,



and service partnersMeet team KPIsAlways be up-to-date with cutting-edge technologySecurely work with customers' sensitive informationApply the latest and greatest customer happiness practicesCommunicate with developers and other departments of various IT companiesWhat you need to succeed in this role:German and English skills, both C1/advanced level1-3 years of experience in customer supportAnalytical and research skillsDemonstrated ability to understand and empathize with customers' needs and concernsPositive, responsible and proactive attitudeComfortable working in a fast-paced, ever-changing environmentStrong ability to quickly learn and work with multiple software tools and platformsProven capability to handle a high volume of customer inquiries and multitask without sacrificing qualityPersonal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)Will be a great plus:Experience in travel industryExperience with CRM systemsBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences.
Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company with unbiased views.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
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