Select how often (in days) to receive an alert:

Supply Chain / Customer Service Representative

Location: San Vito Chietino, IT, 66038

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.

Section 1 - JOB DESCRIPTION





A customer service supply chain representative, or CSR, connects a company's internal operations with the sales team and external customers to ensure a successful fulfillment of customer orders. They will be in constant contact with all company departments by analyzing and monitoring flows and procedures to ensure customers receive the best service.

MAIN RESPONSIBILITIES & SCOPE

They are the main contact between Supply Chain and R&D; for new project development by monitoring progress status and following all internal steps and flows until the industrial trial.

Supply Chain Management

They coordinate the full order cycle by participating in demand planning meetings and managing customer safety stock contracts. They are the main contact between Supply Chain and QA for all warehouse procedures and activities connected to quality certifications. They perform other supply chain activities related to master inventory, timely additions and deductions, and constant review of stock levels of ordered products.

Order Processing

Managing customer sales orders, they ensure the correct products are ordered at the agreed price and that the correct shipment method and location are applied. Collaborating with Logistics,



they support transport management to guarantee the fulfillment of customer orders as entered by Customer Service. Interacting with the Production Team on a daily basis, they guarantee that:

- the production process complies with the scheduled plans;
- the correct use of raw materials and packaging in compliance with the technical specifications;
- the correct re-use of recycled materials.

They provide exceptional customer service by proactively addressing customer needs and resolving issues efficiently. They maintain daily communication flows with the Customer Care team to ensure that failed, partial, or delayed deliveries are proactively addressed to final customers.

Customer Records

They update customer records, including customer-specific information, contracts, forecasts, labeling, and packaging.

EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS

Education

Preferably economics studies.

Language

Knowledge of any other language is welcome.





Experience

3-5 years of experience in sales or customer care departments.

Skills and Qualifications

- Interpersonal and customer service skills to ensure positive interactions with customers;
- Analytical and problem-solving skills to diagnose problems and recommend effective solutions;
- Multitasking and organizational skills to handle multiple issues at one time and prioritize effectively;
- Active listening and communication skills to manage interactions with upset customers;
- Time-management skills to respond to customer emails, calls, and web chat messages promptly;
- Teamwork skills to collaborate with representatives and coworkers in other departments;
- Excellent computer skills: Software knowledge in Excel, Word, and PowerPoint.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced, and how we think.



We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential, and feel they belong. #oneBC - Diverse People, Sustainable Growth.

#J-18808-Ljbffr