CUSTOMER SUCCESS SPECIALIST CATEGORIA PROTETTA art.1 lg 68/99 CUSTOMER SUCCESS SPECIALIST CATEGORIA PROTETTA art.1 lg 68/99
As a member of the Customer Enablement Specialist Team supporting EMEA, you will be part of a growing team of advanced specialists that provide operational and strategic support. Your responsibilities will focus on working with internal business development teams and providing customers a white glove experience including:
account architecture and on-boarding, billing and account guidance, cost optimization, contracts and enterprise agreements, customized reports for internal and external requests, delivering training sessions, and documentation creation and maintenance.



You must be a self-starter who is comfortable working directly with both customers and cross-functional internal teams.
Role & Responsibilities:
- Solve a variety of customer requests from billing to account structure and cost optimization
- Manage numerous ad hoc requests concurrently
- Prioritize and resolve customer and internal escalations
- Work with a broad set of key stakeholders from billing, accounts receivables, business development, customer service, legal, and customers
- Analyze data and present trends to internal stakeholders
- Drive adoption of the Customer Enablement team throughout WWPS EMEA
- Work with account managers and customers on site
- Develop and conduct training and documentation that the organization and customers can leverage atscale
- Simplify complex issues, provide customized reporting and effectively communicate in depth analysis to AWS customers
- Create Monthly Business Reports to share trends to the field
Requisiti BASIC QUALIFICATIONS
- BA/BS degree required
- 2+ years relevant experience
- Relevant experience in technology, cloud, Public Sector or EMEA regions
- Proficiency in Microsoft Office, especially Word and Excel




- Excellent organizational and time-management skills
- Strong verbal and written communication skills with high level of comfort working with diverse set of customers
- Experience taking ownership and driving resolution on escalated customer issues
- Strong critical thinking skills and the ability to creatively solve problems using multiple and variable tools/processes
- Self-starter with a natural curiosity to learn new skills in an ever-changing environment
- Experience presenting to and training customers
- Proficient in English and Italian
PREFERRED QUALIFICATIONS
- Experience working with or in technology or public sector fields
- Knowledge or experience with AWS Services
- Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven record of accomplishment of taking ownership, leading data backed analyses, and influencing results
- Ability to operate successfully in a lean,



fast-paced organization and to create a vision and organization that can scale quickly
Prove experience driving customer centric change throughout a department and/or organization
SEDE DI LAVORO:
ROMA