At Jet2.com and Jet2holidays , we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday .

We have an exciting opportunity for Customer Service Agents to join our Ground Operations Team at Fiumicino Airport on a full-time, seasonal contract basis for Summer 2025 !

Reporting to the Duty Manager , our Customer Service Agents play a key role in ensuring all Jet2.com and Jet2holidays customers consistently receive first-class levels of Customer Service at the Airport.

Key responsibilities include:

1. Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries.
2.



Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards .
3. Effective co-ordination of both the landside and airside operations.
4. Undertaking quality checks and ensuring safe practices are carried out at all times.
5. Safety reporting , ensuring all incidents are recorded and investigated.
6. Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a ‘One Team’ ethos in all areas.
7. There may be the requirement to travel to support other stations at busy times.

This is a hands-on role, interacting with our customers and working as an ambassador for our brand values . As we are always on hand to help our customers , this position involves working on a rostered shift basis and requires flexibility to support our flying programme.

The successful candidate will have a genuine passion for delivering outstanding customer service and will have experience in a Customer Service role in a similar, fast-paced environment, ideally in an Aviation setting. A team player, you will have excellent communication skills and a friendly approach. As you will be working with our UK customer base,



fluency in English and Italian is required in this role.

In return, we offer a fully paid training course and opportunities for progression , along with one-to-ones and coaching. We provide a free uniform allowance and issue rosters in advance. Join our Ground Operations Team in Fiumicino and help make a real difference to our customers' holiday!

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