Rome, Metropolitan City of Rome Capital, Italy

Social Media Representative-Italian Speaker in Greece (w/ Relocation Package)

Job Description:

Location: Onsite in Moschato, Greece or Remote in Greece

Company: Cross Border Talents is Recruiting!

About Us:

Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission.

Responsibilities:

- Assist our community and resolve inquiries empathetically, accurately, and promptly.
- Stay knowledgeable about our products and community standards.




- Make well-balanced decisions and advocate effectively for our community.
- Exhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy.
- Support the company’s mission by prioritizing the community’s well-being.
- Investigate and resolve issues reported on the social media platform, including account support and reports of abusive content.
- Respond to user inquiries with high quality, speed, empathy, and accuracy.
- Use market-specific knowledge to develop scalable solutions for community support.
- Analyze data to improve the overall user experience.
- Enforce the company’s Terms of Use by monitoring reports of abuse.
- Review reported content within agreed turnaround times and quality standards.
- Identify workflow inefficiencies and suggest solutions.
- Recognize trends and escalate issues outside company policy to the global team.

Experience:

- Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
- High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
- Italian speaker (C2) with very good communication skills in English (at least B2 level).





Skills:

- Exceptional communication and soft skills.
- Tech-savvy and resourceful.
- Ability to multitask and work efficiently.
- Excellent reasoning and analytical capabilities.
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Requirements:

- EU nationality or Greek residence permit.
- High school diploma.
- Availability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm.
- 5 working days of training.
- Relocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment.




- Gross monthly salary plus a monthly performance bonus.

If you are passionate about helping others and creating a positive online community, we would love to hear from you. Apply today and make a difference!

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