NH Hotel Group is looking for a Group Reservation Agent, responsible for managing group reservations in the Group Sales Office of NH Hotels for Italy.
**GROUP RESERVATION AGENT | ROMA**:
**By reporting to the Manager, her/his main functions will be**:
- Sell rooms and meeting spaces for M&E; groups
- Answer in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks.
- Maintain a positive selling approach to maximize yield.
- Resolve conflicts, making decisions/negotiating: listen to guests and actively looking for way to help them, choosing the best solution, handling complaints, settling disputes, and resolving grievances and conflicts.




Very good command of English and Italian (spoken and written) is required. Other languages are appreciated.
**The following skills are required**: flexibility, stress tolerance, attention to detail, negotiation, creative thinking.