Hotel de Russie is situated between the Spanish Steps and Piazza del Popolo. Everything that's great about Rome is within reach. Since its opening, aristocratic travellers, Russian royalty and renowned artists have all passed through our elegant lobby. With its Secret Garden, Hotel de Russie is a green oasis in the centre of the city.
**La Posizione**
**FRONT DESK AGENT TOURNANT**
**Main Purpose**:
As a Front Desk Agent you will be the main reference for our Guests: your goal is to engage a personalised and empathic relationship with them, in order to provide a flawless and unique experience.
Reports to: Front Office Manager.
**Main duties & responsibilities**:
- Carry out all Front Desk operations,



according to the company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, hotel and room orientation, providing information to Guests;
- Responsible of providing to each Guest a warm and efficient arrival and departure process;
- Build and maintain an individual and professional relationships with Guests, being his/her reference point;
- Support to the Concierge team in handling all Guests requests;
**Competencies required**:
- Carry out all Front Desk operations, according to the company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, hotel and room orientation, providing information to Guests;
- Night shifts;
- Responsible of providing to each Guest a warm and efficient arrival and departure process;
- Build and maintain an individual and professional relationships with Guests, being his/her reference point;
- Support to the Concierge team in handling all Guests requests;
- The Front Desk is the “treasury” of the hotel, you will manage petty cash, Guests billings and, being one of the cashiers, you will be responsible of the relevant accounting tasks.
**Experience required**:




- Knowledge of Hotel Management software (e.g. Protel/Opera);
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
- Fluent in English and Italian. A third language is preferred;
- Professional experience preferably at international level in the same role;
- Strong passion for hospitality and attention to details.
**We offer**:
- Permanent labour contract according to C.C.N.L. Settore Turismo;
- Learning & Development activities;
- Career opportunities in Rocco Forte Hotels.
**Workplace**: Hotel De Russie, Via del Babuino 9, 00187 Roma.