Rome Business School is a school member of the Planeta De Agostini Group, with more than 100.000 students of over 150 nationalities. Our masters are recognized among the best in Europe by EdUniversal Ranking 2021 and we’re a business school certified by ASFOR and EOOCS (EFMD), the most prestigious accreditation institute in Italy and in Europe.
We are looking for a motivated and experienced **Customer Service Manager**. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
**Roles and Responsibilities**
- Create effective customer service procedures, policies,



and standards to improve the customer experience as a hole.
- Respond to customers issues in a timely manner and within the customer service standards.
- Develop customer satisfaction goals and be coordinated with other teams to meet them on a steady basis.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Design and implement a customer experience strategy based on the findings leading the customer service processes.
**REQUIREMENTS**
- Degree in Economics, Marketing, or related fields.
- 2-5 years of previous experiences in a similar role.
- Proficiency in English.
- Project management skills and strong organization ability.
- Able to work under pressure, to meet tight deadline and handle multiple tasks.
- Lateral thinking, think out of the box, problem solving.
- Outstanding communication skills, great ability to work in team.