Our client is a rapidly growing medical device company. To continue to meet and generate demand for selected products, we have been tasked with identifying and recruiting a competent and energetic Customer Care Manager based in Italy.The successful candidate must be intelligent, positive and proactive and be able to build trusting relationships with potential clients. The objective of this position is to maintain the efficient and profitable operation of the service, to increase customer satisfaction, loyalty and retention and to meet their expectations. Main Responsibilities:
Improve the customer experience, create engaged customers and facilitate organic growth Support customer issues and track issues until resolution,



and maintain accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports and maintain an orderlyworkflow based on priorities Help the sales team achieve the sales goal and help achieve the ROI goal Stay at the forefront of industry developments and apply best practices in areas for improvement Establish new business relationships from scratch to grow the customer base for the product while strengthening and expanding the network of existing key customers Key Qualifications, Skills and Experience:
Graduate degree or equivalent in a relevant field Good English, written and spoken Telesales, direct selling or consulting experience Knowledge of the health care field Excellent organizational skills and attention to detail; ability to respond to requests in a timely and accurate manner The ideal candidate can be based in Rome, Milan, Naples, Turin, Palermo, Genoa, Bologna, Florence or anywhere else in Italy.