**Ground Operations Coordinator Intern**
**About Walks**:
Walks is a leader in the tours and activities industry, founded in Rome, offering unique and memorable travel experiences across the globe. Recently acquired by a major US-based travel group City Experiences, Walks has joined forces with Devour Tours with a mission to create amazing experiences for our guests. We are an innovative, ambitious, travel-loving team working within an environment that allows you to be a part of the larger picture and encourages your development. We strive for a culture that is laid back, but professional, allowing the ability to learn and collaborate in an approachable environment. Have any questions? Ask them! Our diverse team is innovative, creative,



and dynamic. You too can be part of an energetic company on the forefront of the tours and activities industry.
**About You**:
What you will learn:
**Before the tour coordination**:
- Venue/supplier reconfirmation support, event and ticket audits support
- Supporting our Operations team with last minute guide, ticket or customer issues
**During the tour coordination**:
- Welcoming guests and taking care of onsite client check-in
- Welcoming guides and assigning them to their groups
- Elevate customer experience by addressing, actioning, or escalating any questions or issues
- Ticketing: ensure optimal use of reservations, tickets and vouchers
- Accounting: Support for Cash and Voucher distribution and tracking
- Material and Branding: distribution of the material to clients, guides and suppliers
- Providing on the ground support for headsets management
**After the tour coordination**
- Ensuring our records of the event, tickets used, customer no-shows and other variables are correct and up to date.
- Participating in the tour performance monthly review/feedback sessions
**Workflow support**




- Assist the City Manager in the day-to-day interactions with local suppliers including guides, transport providers, headset providers, sites, and venues.
- Workflow support for central operations team where volume requires (particularly low season or large ticket purchases)
- Workflow support for City Manager where volume requires (guide hiring, guide events etc.)
**Your Skills**:
- Excellent organizational and time management skills
- Tech savvy with the ability to learn multiple company systems in a fast-paced environment
- High attention to detail required
- Excellent team player with the ability to be calm and consistent under pressure
- Strong communication and interpersonal skills with high level of comfort working with diverse set of customers and suppliers
- Proficient in English and Italian, other languages a plus
- Working knowledge of the hospitality and tourism industry is an advantage
**Important details**:
- Our internships run for 3-4 months,



Mondays to Fridays for a total amount of 40hrs per week
- Start date: immediate
- Primary location: Venice (onsite)
- Internship Allowance: 650€ net
**You must have: Scheda Anagráfica Professionale (to request to "Centro per l'impiego" where you have your residence).**
**You must have: Modello C2 Storico**
**Job Types**: Full-time, Internship
Contract length: 4 months
Pay: €650.00 per month
Work Location: In person