Social network you want to login/join with:Senior Field Service Manager - Remote throughout Central Europe (Italy, Germany, France)Our elite team of experts oversees every step of the design, construction, and system integration process of measurement systems that are used to measure customer test articles such as antennas, radars, satellites, and similar equipment.
These test systems are comprised of extremely high-precision mechanical positioners of varying sizes and RF instrumentation that work in unison.
The long lifetime of these systems requires expert preventive and corrective support for the mechanical and RF subsystems that is performed at customer sites worldwide.




The service team is committed to providing best-in-class long-term support that customers can count on to ensure their critical testing needs are met.Overview:The Field Service Engineer – Mechanical is a key member of the customer support team and will travel to customer sites to perform services.
These services include calibration, maintenance, and repair of equipment.
He/she reports to the Field Services Manager.
The Field Service Engineer must demonstrate strong technical skills, excellent communication, time management, planning, and organizational skills.
As much of the work will take place independently at customer facilities, the candidate must be able to think and work independently with little direction and be able to improvise with a limited set of available resources.He/she will be an ambassador and will need to develop good working relationships with customers and always strive to ensure that they are satisfied with the Company's products and services.
It is also important that the Field Service Engineer help identify potential new business opportunities including equipment upgrades, training, and other products and services.The ideal candidate will have work experience in servo motor-based mechanical positioners, robotics, or other complex heavy machinery.
If you do not have experience with service or system integration of complex electromechanical machinery, this job may not be for you.Responsibilities:Provide professional responses in a timely manner to all customersSupport customer test/production facilities on regularly scheduled or as-required basis for calibrations and preventive maintenance (PM)Perform precision system alignment of multiple axes using laser tracker or other optical tools to accuracies in the order of 10 µmExhibit excellent diagnostic abilities to isolate issues and repair equipmentTroubleshoot system and assist customers to ensure proper operation of positioners, controllers, and other electromechanical equipmentTroubleshoot and repair computer hardware and softwarePrepare comprehensive Field Service Reports, Calibration Certificates, and other documentation in a timely mannerManage time and priorities so that tasks are completed on or ahead of scheduleDevelop outstanding relationships with Company's customers to enhance future business opportunitiesEnsure that customers are aware of Company's new products (hardware and software) to support system upgradesSupport the customer in every way possible to keep their test systems and ranges operating in the manner requiredPerform other duties as assignedThis position will require extensive domestic and international travelRequired Skills:Must be able to work and troubleshoot independently with minimum supervisionTactfully handle difficult situations and maintain composure under pressureExcellent verbal and written communication skillsExperience working with and/or servicing large, complex electromechanical systemsAbility to read schematic diagrams and engineering drawingsExperience with alignment using precision mechanical tools (i.e.




laser tracker)Ability to troubleshoot computer hardware and software (Windows-based)Additional requirements include ability to:Drive company vehiclePack and ship test equipmentExperience with servo motors and control systemsExperience with positioning systemsExperience with laser alignment tools desired (laser tracker & Spatial Analyzer software)Programming skills (C, C#, python, or similar)Experience with terrestrial radar systemsExperience Level: 5+ yearsEducation Level: University Diploma (e.g.
Bachelors FH) - DesiredLocation: Remote based in central Europe #J-18808-Ljbffr