**Responsibilities**
The Customer Quality Specialist will join the Cassina Quality team and will report directly to the Quality Manager, he/she will take care of all the activities aimed at ensuring customer's satisfaction.
**Main Activities**
The main activities the new person will be involved in are:
- Understanding the customer's expectations, his needs and collecting his feedback;
- Developing statistical reports on market data;
- Being present in the Cassina and Dealer Showrooms (visits, mystery shopping);
- Working closely with the Sales Department and Dealers;
- Monitoring the Field Tests;
- Supporting the Customer Service in resolving complaints, collaborating with the other Departments for the resolution.




**Experience and Education**
- At least 1 year of experience;
- Having gained experience in international contexts in the Design / Luxury sector will be considered a preferred requirement.
**Technical and soft skills**
- Interest in Design;
- Excellent attention to detail;
- Start up approach;
- Excellent verbal and written communication;
- Data analysis and statistical aptitude in order to help other departments to develop solutions and metrics;
- A desire to help others achieve their best;
- Good interpersonal skills;
- Good English knowledge (knowledge of a second language will be considered a preferred requirement);
- Availability to business trips is requested.
**Work location**: Meda
Our company is an equal opportunity employer.