Get AI-powered advice on this job and more exclusive features. Senior Field Service Manager - Remote throughout Central Europe (Italy, Germany, France) Our elite team of experts oversee every step of the design, construction, and system integration process of measurement systems that are used to measure customer test articles such as antennas, radars, satellites, and similar equipment. These test systems are comprised of extremely high-precision mechanical positioners of varying sizes and RF instrumentation that work in unison. The long lifetime of these systems requires expert preventive and corrective support for the mechanical and RF subsystems that is performed at customer sites worldwide.



The service team is committed to providing best-in-class long-term support that customers can count on to ensure their critical testing needs are met. Overview: The Field Service Engineer – Mechanical is a key member of the customer support team and will travel to customer sites to perform services. These services include calibration, maintenance, and repair of equipment. He/she reports to the Field Services Manager. The Field Service Engineer must demonstrate strong technical skills, excellent communication, time management, planning, and organizational skills. As much of the work will take place independently at customer facilities, the candidate must be able to think and work independently with little direction and be able to improvise with a limited set of available resources. He/she will be an ambassador and will need to develop good working relationships with customers and always strive to ensure that they are satisfied with the Company’s products and services. It is also important that the Field Service Engineer help identify potential new business opportunities including equipment upgrades, training, and other products and services. The ideal candidate will have work experience in servo motor-based mechanical positioners, robotics, or other complex heavy machinery. If you do not have experience with service or system integration of complex electromechanical machinery, this job may not be for you. Responsibilities: Provide professional responses in a timely manner to all customers Support customer test/production facilities on regularly scheduled or as-required basis for calibrations and preventive maintenance (PM)



Perform precision system alignment of multiple axes using laser tracker or other optical tools to accuracies in the order of 10 μm Exhibit excellent diagnostic abilities to isolate issues and repair equipment Troubleshoot system and assist customers to ensure proper operation of positioners, controllers, and other electromechanical equipment Troubleshoot and repair computer hardware and software Prepare and comprehensive Field Service Reports, Calibration Certificates, and other documentation in a timely manner Manage time and priorities so that tasks are completed on or ahead of schedule Develop outstanding relationships with Company’s customers to enhance future business opportunities Ensure that customers are aware of Company’s new products (hardware and software) to support system upgrades Support the customer in every way possible to keep their test systems and ranges operating in the manner required Perform other duties as assigned This position will require extensive domestic and international travel Required Skills: Must be able to work and troubleshoot independently with minimum supervision Tactfully handle difficult situations and maintain composure under pressure Excellent verbal and written communication skills Experience working with and/or servicing large,



complex electromechanical systems Ability to read schematic diagrams and engineering drawings Experience with alignment using precision mechanical tools (i.e. laser tracker) Ability to troubleshoot computer hardware and software (Windows-based) Additional requirements include ability to: Drive company vehicle Pack and ship test equipment Experience with servo motors and control systems Experience with positioning systems Experience with laser alignment tools desired (laser tracker & Spatial Analyzer software) Programming skills (C, C#, python, or similar) Experience with terrestrial radar systems Experience Level:

5+ years Education Level:

University Diploma (e.g. Bachelors FH) - Desired Location:

Remote based in central Europe Seniority level

Mid-Senior level Employment type

Full-time Job function

Engineering, Manufacturing, and Information Technology Aviation and Aerospace Component Manufacturing

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