Social network you want to login/join with:Customer Service Specialist - Hybrid, Metropolitan City of Rome CapitalClient:Imperial Brands PLCLocation:Metropolitan City of Rome Capital, ItalyJob Category:Customer ServiceEU work permit required:YesJob Reference:a6f4b48dbb94Job Views:9Posted:02.03.2025Expiry Date:16.04.2025Job Description:The RoleJoin Our Dynamic Logistic & Supply Chain Team at Imperial Brands!Are you passionate about logistics and data analysis?
We are seeking a Customer Service Specialist to support our IT Market Logistics Manager in business planning and optimizing logistic flows.This role offers the opportunity to work closely with distributors, couriers, and our Supply Chain Community,



ensuring the smooth operation of our market logistics.Principle AccountabilitiesMaintenance and improvement of existing planning model to optimize the visibility and monitoring of business-related market, supply, and sales data;Assisting in monthly performance planning, ensuring reports are accurate and deadlines are met;Compiling, verifying data accuracy and sorting information to prepare source data to share with line management and other departments;Preparing PowerPoint presentations according to business needs;Entering data from source documents within time limits;Supporting specific projects.Skills and Experience RequiredDegree (BA or equivalent) in engineering, economy, or closely related fields;Operational experience in logistics or a similar role;Fluency in English and Italian;Proficient user of Excel and PowerPoint;Analytical skills and attention to detail;Conceptual knowledge of SAP, PowerBI or similar platforms will be a plus.What We OfferIn return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme, and many extras including generous holiday entitlement and hybrid/flexible working opportunities as well as inspiring places to work and collaborate with purpose.
Here at Imperial, we will give you the opportunity to grow and learn, innovate at pace, and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.Everyone BelongsAbout UsWe're a truly international company, the fourth largest in our industry and operating across 120 markets.
An inclusive,



innovative global FMCG business supported by 25,000 employees.
As we embrace a new era of growth, we are transforming.
Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work.
Our agility and collaboration are driving our ambitions, innovation, and success, all supported by our award-winning development programmes that create exciting and rewarding career opportunities for all.
Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we're fully committed to creating and maintaining an environment that celebrates and respects difference.
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