IT BUSINESS ANALYST - GUEST IT SERVICES , Metropolitan City of Naples Client:

MSC CRUISES Location:

Metropolitan City of Naples, Italy Job Category:

Hospitality EU work permit required:

Yes Job Reference:

c37048f44cab Job Views:

9 Posted:

02.03.2025 Expiry Date:

16.04.2025 Job Description:

JOB PURPOSE We are looking for an

IT Business Analyst

to maintain and improve our Guest processes, Onboard platforms and their integrated systems. He/She will take care of our guests from cruise reservations to final ship disembarkation, focusing on the guest experience. The

IT Business Analyst

plays a crucial role in shaping successful IT projects by ensuring that the business needs are clearly defined, understood,



and translated into functional solutions. They serve as a liaison between business and IT teams and facilitate communication to achieve project objectives. KEY ACCOUNTABILITIES Engage with stakeholders to elicit and document business requirements, both functional and non-functional. This involves conducting interviews, workshops, and analyzing existing documentation to ensure a comprehensive understanding of the business needs. Map out and analyze current business processes and propose optimized future processes. Work closely with software developers, designers, and testers to ensure that the requirements are clearly understood and that the developed solutions meet the business needs. Communicate effectively with stakeholders at various levels, including business users, project managers, and senior management, to ensure a shared understanding of requirements and project progress. 2 or 3 years of proven experience managing own activities in medium to large size projects. 2 or 3 years of proven experience in multinational/consulting contexts. Possessing expertise in one of the following business areas - reservations, on-board finance, excursions, SPA, food & beverage, guest relations - will be considered a preferential qualification. Great communication skills to relate to and communicate clearly with business and technical stakeholders. Solid process and workflow mapping experience. Solid technical background, with understanding or hands-on experience in software development and web technologies. Ideally, experience with Property Management Systems (PMS) for hospitality accommodations.



Knowledge of project management and agile methodologies is a plus. Bachelor's degree required in Engineering, Computer Science (or equivalent). Fluent English and Italian spoken and written. Excellent analytical and problem solving skills, strong critical thinker with problem solving aptitude.

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